Frequently Asked Questions

EAX-500

14

• How To Order Parts
• I Lost My Cover Lock Key
• Why Is The LED Not Blinking?
• When I Turn My Key, Why Isn't The Actuator Arm Moving?
• Why Can I Not Remove My Key When The Device Is Disarmed?
• Why Do I Need To Change The Battery So Often?
• Why Is The Status Indicator Not Working?
• The Unit Is Beeping Every 45 Seconds
• How Do I Install On A Pair of Doors?
• How Do I Change The Handing Of My Device?
• The Magnet Only Works On One Side Of The Device
• Why Does The Device Go Straight Into Alarm After Arming?
• Why Does The Device Not Chirp 3 Times After Arming?
• Why Is The Device Not Arming?

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EAX-300

9

• How Do I Change The Door Prop Time?
• How To Order Parts
• I Lost My Cover Lock Key
• When I Turn My Key, Why Isn't The Actuator Arm Moving?
• Why Can I Not Remove My Key When The Device Is Disarmed?
• Why Do I Need To Change The Battery So Often?
• Why Is My Device Not Arming?
• Why Is The LED Not Blinking?
• Why Is The Status Indicator Not Working?

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EAX-2500

9

• How To Install For A Pair Of Doors
• How To Order Parts
• Why Is The Status Indicator Not Working?
• When I Turn My Key, Why Isn't The Actuator Arm Moving?
• Why Can I Not Remove My Key When The Device Is Disarmed?
• Why Do I Need To Change The Battery So Often?
• Why Does My Device Not Alarm When The Door Opens?
• Why Is My Device Going Straight Into Alarm?
• Why Is The LED Not Blinking?

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EAX-3500

9

• How To Order Parts
• I Lost My Cover Lock Key
• Why Is The Alarm Not Functioning Correctly?
• Why Is The Alarm Operating Intermittently?
• I Can't Add Time To The Bar Display
• Why Does The Alarm Sound When Pushing The Button To Add Time?
• Why Does The Unit Chirp Every 20-30 Seconds?
• When I Turn The Key To Reset, Why Doesn't The Time Bar Display Reset?
• How Do I Increase Or Decrease The Maximum Time Delay?

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ECL-230D

7

• How To Order Parts
• I Lost My Cover Lock Key
• Why Is My Device Staying In Alarm After I Remove My Key?
• Why Is The Device Going Into Alarm And The Key Getting Stuck Before I Can Finish Locking Or Unlocking It?
• What Do I Do If My Paddle/Sign Breaks?
• Why Does My Device Go Into Alarm When I Try To Remove The Key?
• Why Does The Alarm Sound When Extending The Bolt?

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ECL-600

7

• How To Order Parts
• I Lost My Cover Lock Key
• Why Is My Device Staying In Alarm After I Remove My Key?
• Why Is The Device Going Into Alarm And The Key Getting Stuck Before I Can Finish Locking Or Unlocking It?
• What Do I Do If My Paddle/Sign Breaks?
• Why Does My Device Go Into Alarm When I Try To Remove The Key?
• Why Does The Alarm Sound When Extending The Bolt?

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Delayed Egress (EE)

4

• How To Order Parts
• Why Does My EE Not Arm?
• Why Is The LED Not Blinking?
• Why Is The Status Indicator Not Working?

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Electric Latch Retraction (ER)

2

• How To Order Parts
• Why Does My ER Motor Keep Spinning?

Exit Alarms (EA, EB, EB W)

9

• How To Order Parts
• Why Is The LED Not Blinking?
• How Do I Change The Battery?
• Why Is There No LED Activity When Key Is Turned To Armed Position?
• Why Does The AC Powered Unit Give A Low Battery Indication?
• Why Isn't The Status Indicator Working?
• When Unit Is Armed, LEDs Work, But The Device Doesn't Beep After The Green LED Goes Off
• Why Can't I Remove My Key When The Bar Is Disarmed?
• One Or Both LEDs are Constantly On And The Unit Will Not Arm

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Automatic Operators (AO19)

3

• How To Order Parts
• How Do I Replace My B100S With A New UDC1000?
• My Latch Light Never Comes On. It Stays On Close Speed

Series 800

1

• I Have Input Power, But No Output Power