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Frequently Asked Questions

Search the FAQs

EAX-500

14

How To Order Parts
I Lost My Cover Lock Key
Why Is The LED Not Blinking?
When I Turn My Key, Why Isn't The Actuator Arm Moving?
Why Can I Not Remove My Key When The Device Is Disarmed?
Why Do I Need To Change The Battery So Often?
Why Is The Status Indicator Not Working?
The Unit Is Beeping Every 45 Seconds
How Do I Install On A Pair of Doors?
How Do I Change The Handing Of My Device?
The Magnet Only Works On One Side Of The Device
Why Does The Device Go Straight Into Alarm After Arming?
Why Does The Device Not Chirp 3 Times After Arming?
Why Is The Device Not Arming?

EAX-300

9

How Do I Change The Door Prop Time?
How To Order Parts
I Lost My Cover Lock Key
When I Turn My Key, Why Isn't The Actuator Arm Moving?
Why Can I Not Remove My Key When The Device Is Disarmed?
Why Do I Need To Change The Battery So Often?
Why Is My Device Not Arming?
Why Is The LED Not Blinking?
Why Is The Status Indicator Not Working?

EAX-2500

9

How To Install For A Pair Of Doors
How To Order Parts
Why Is The Status Indicator Not Working?
When I Turn My Key, Why Isn't The Actuator Arm Moving?
Why Can I Not Remove My Key When The Device Is Disarmed?
Why Do I Need To Change The Battery So Often?
Why Does My Device Not Alarm When The Door Opens?
Why Is My Device Going Straight Into Alarm?
Why Is The LED Not Blinking?

EAX-3500

9

How To Order Parts
I Lost My Cover Lock Key
Why Is The Alarm Not Functioning Correctly?
Why Is The Alarm Operating Intermittently?
I Can't Add Time To The Bar Display
Why Does The Alarm Sound When Pushing The Button To Add Time?
Why Does The Unit Chirp Every 20-30 Seconds?
When I Turn The Key To Reset, Why Doesn't The Time Bar Display Reset?
How Do I Increase Or Decrease The Maximum Time Delay?

ECL-230D

7

How To Order Parts
I Lost My Cover Lock Key
Why Is My Device Staying In Alarm After I Remove My Key?
Why Is The Device Going Into Alarm And The Key Getting Stuck Before I Can Finish Locking Or Unlocking It?
What Do I Do If My Paddle/Sign Breaks?
Why Does My Device Go Into Alarm When I Try To Remove The Key?
Why Does The Alarm Sound When Extending The Bolt?

ECL-600

7

How To Order Parts
I Lost My Cover Lock Key
Why Is My Device Staying In Alarm After I Remove My Key?
Why Is The Device Going Into Alarm And The Key Getting Stuck Before I Can Finish Locking Or Unlocking It?
What Do I Do If My Paddle/Sign Breaks?
Why Does My Device Go Into Alarm When I Try To Remove The Key?
Why Does The Alarm Sound When Extending The Bolt?

Delayed Egress (EE)

4

How To Order Parts
Why Does My EE Not Arm?
Why Is The LED Not Blinking?
Why Is The Status Indicator Not Working?

Electric Latch Retraction (ER)

2

How To Order Parts
Why Does My ER Motor Keep Spinning?

Exit Alarms (EA, EB, EB W)

9

How To Order Parts
Why Is The LED Not Blinking?
How Do I Change The Battery?
Why Is There No LED Activity When Key Is Turned To Armed Position?
Why Does The AC Powered Unit Give A Low Battery Indication?
Why Isn't The Status Indicator Working?
When Unit Is Armed, LEDs Work, But The Device Doesn't Beep After The Green LED Goes Off
Why Can't I Remove My Key When The Bar Is Disarmed?
One Or Both LEDs are Constantly On And The Unit Will Not Arm

Automatic Operators (AO19)

3

How To Order Parts
How Do I Replace My B100S With A New UDC1000?
My Latch Light Never Comes On. It Stays On Close Speed

Series 800

1

I Have Input Power, But No Output Power

302 Detex Drive
New Braunfels, TX 78130

800-729-3839

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