Tech Support

Your Detex tech support team is ready to answer any technical questions or concerns. We are available Monday through Friday 8am-12pm and 1-5pm Central Time. We have installation and battery change videos, installation instructions and door prep templates available online if that’s your need. You can also check our Frequently Asked Questions.

There are three ways to contact us:
1) Simply call 800-729-3839 and press 2 to be connected to a tech support team member
2) Click the live chat button in the lower left corner of this window
3) Fill out the form below, including a brief description of your inquiry

Feel free to text pictures to either 830-481-6433 or 830-358-2787.

Disclaimer: By providing my contact information, I acknowledge and give my explicit consent to be contacted via SMS. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out.